Remind clients before every session, send aftercare after, and answer new requests right away. InkDesk sets up the basics for you, and automations handle anything else you repeat.
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When
Then
Send message · Email
Reminder Regarding Your Upcoming Appointment
Hi Ava, You have an appointment coming up in 24 hours on Fri, Jan 16, 1:00 PM.
A session reminder, a request auto-reply and reschedule messages come set up.
Choose how long before or after each session a message goes out.
Send by email, or on WhatsApp with an approved template.
See what went out, and why anything was skipped.
Reminders
Each project lists the reminders and follow-ups lined up for that client, with the time they’ll send. Change the wording for one client, skip one, or schedule a one-off message. If a session moves, its reminder moves with it.
Online SchedulingSchedule a message
Aftercare
Line up messages after the session: aftercare that evening, a healing check-in two weeks later, and a touch-up offer once it’s healed. Each step waits as long as you tell it to.
When
Then
Run immediately
2 weeks
6 weeks
Requests
When a booking form comes in, the client gets an instant reply and the project gets a label. If nobody has replied in two days, InkDesk reminds you, so no request sits forgotten.
Custom Booking FormsWhen
Then
Run immediately
Run immediately
2 days
Automations
Start from what happens, like a deposit paid, a reschedule request or your books opening. Add conditions such as first-time clients, then the steps: send a message, remind yourself, add a label or change the project’s status.
Deposit PaymentsConditions
Choose an action
Studios
Studio automations can run on every project or just unassigned ones, and each artist keeps their own. Copy an automation to your artists in one step, and choose whether it sends as the studio or the artist.
InkDesk for studiosStudio automations
My automations
All client notes, references, and conversation history organized in one project view.
Manually set your schedule or share a private link for clients to book themselves.
Collect client details, references, and placement upfront.
Consent forms clients sign on their phone, saved to their project with a timestamp.
Email, Instagram DMs and WhatsApp in one inbox, with every conversation linked to its client.
Collect tattoo deposits online to secure bookings and reduce no-shows, with no platform fees on deposits.
Manage bookings, clients, and your schedule from anywhere on iOS and Android.
Track revenue, bookings, and client trends to see how your business is performing.
“InkDesk saves me about 50 hours a year — that’s $12,500 in time I used to lose to admin.”
Founder of Boo Radley, Mockingbird Tattoos, & Naughty Comrade
“Now I can focus my time more on the clients in my chair instead of wasting my time with unintuitive software and separate messaging platforms.”
“InkDesk has refined my client communication and scheduling process to one platform! I find myself with more time and energy to focus on tattooing. Would recommend to all my artist friends!”
“InkDesk has allowed me to book my clients a lot more efficiently, especially with the automated emails and booking features! I went from using 2 separate apps to now just using 1, all thanks to InkDesk.”
“I love InkDesk, my clients love it too. It makes it easy for them to request an appointment, send reference images and communicate without wondering if I’ll see the message.”
“Whether I'm at my shop, doing a guest spot, or booking for a convention it makes my life simpler than when I was using Instagram and emails. There's way less chaos in my life!”
“InkDesk has transformed dozens of direct messages into 2-3 clear and concise communications. It saves me loads of time and is a great way to prevent any confusion in your schedule.”
Reminders and automations come with every InkDesk plan, from $25 a month billed yearly. There are no add-ons to buy and no per-message fees from InkDesk.
Have a question not covered here?
They’re messages that go out to clients on their own before a session, so nobody forgets their date. In InkDesk, reminders are automations: you choose when they send and what they say, and you can add aftercare and follow-ups after the session too.
Whenever you choose. Pick a number of hours, days or weeks before the session, for every session, the first one or the last. New accounts start with a reminder 24 hours before, which you can change anytime.
Yes. Write your own subject and message, and add the client’s first name and appointment date so they fill in on their own. Add your shop details, prep tips or policies, anything clients should know before they come in.
You decide. Set messages to go out after the session, like aftercare instructions that evening, a healing check-in a couple of weeks later or a touch-up offer. Each step can wait hours, days, weeks or months.
Reminders make it easy for clients to remember. A clear message with the date, time and what to expect helps them show up ready and on time. Pair reminders with a deposit, and a missed appointment costs you far less.
Reminders are one kind of automation. An automation is a simple rule: when something happens, InkDesk does something for you. Reminders run off a session’s date, but automations can also start when a form comes in, a deposit is paid or your books open.
Yes. New accounts start with an appointment reminder, an auto-reply for booking requests, messages for reschedule requests, and announcements for when you open or close your books. Edit them, pause them or add your own.
Yes, once you’ve connected WhatsApp. Reminders usually go out more than 24 hours after a client’s last message, so WhatsApp needs an approved template for them. Set email as a backup and the reminder still gets there.
Yes. An automation can send you or a teammate an in-app reminder, with a push notification on your phone, like a nudge to follow up when a client hasn’t heard back in two days.
It moves with it. Reminders are tied to the session, so when you change the date, InkDesk reschedules them for the new time. You can also edit or skip a single reminder from the client’s project.
Studio automations can run on every project or only unassigned ones, and each artist can keep their own. Copy an automation to your artists in one step, and choose whether it sends as the studio, the assigned artist or a specific artist.
Yes. Every automation has an activity log that shows each run, whether it went out, and the reason if it was skipped, like a condition that wasn’t met.
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